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ISO International organization for standardization evolved ISO 9000 series of standatsin1987. Theses are quality assurance system standards. ISO standard revised every eight years. This revision on November 15, 2008. Henceforth, there will be ISO 9001:2008 QMS. International organization for standardization evolved ISO 9000 series of standatsin1987. Theses are quality assurance system standards. ISO standard revised every eight years. This revision on November 15, 2008. Henceforth, there will be ISO 9001:2008 QMS. These standards are customer oriented and focus on customer satisfaction by fulfilling the customers’ requirements. * These are applicable to any manufacturing or servicing organization (All types of manufacturing Industries,Service industries, Healthcares, Hotels, Call Centers, Schools and many others who work for customers). Hence, these are the product neutral standards. |
| Benefits of ISO * Improvement in the operational efficiency due to systematization of the process. * Reduce cost and take your business to a new level of competitive advantages. * Productivity will go up due to the increase in the first yield production / services, which is accrued through the reduction of rejects. * Cost of poor quality or cost of errors in performing various business functions will be reduced to great extent. By and large this factor is not noticed, as efforts have not been put to analyze the financial implication s in handling the customer complaints. * People are getting sensitized about the quality and understand their responsibility in performing their jobs. Thus, they can contribute in solving the day- to-day quality problems. This will help the practicing mangers to allot the time for future developments. * Customer satisfaction as per his fulfill the stated and unstated requirements Ensure every employee is moving in the right direction as per organization finalized roll and responsibilities are identifying best practice. * ISO is powerful management tool that complements key management functions such as financial and strategic planning. |
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